Legal
Refund Policy
Last updated: 2026-06-11
Article 1 — Purpose
This Refund Policy describes the cancellation and refund terms for paid purchases made through Shuffla, operated by Parang Mushroom Studio ("Company").
Article 2 — Subscription Plan Cancellation & Refund
- Paid subscriptions (Creator and Studio plans) renew automatically on a monthly basis.
- You may cancel your subscription at any time via the [Cancel subscription] button in the account panel (click your name in the bottom-left of the app) or by emailing admin@shuffla.io.
- Upon cancellation, access to paid features stops immediately. No partial refunds are issued for the remaining period of an active billing cycle.
- Canceling before your renewal date prevents the next charge from occurring.
- Exception: if you cancel within 7 days of your first payment and have not used the service (0 card news generated), you may request a full refund.
Article 3 — Non-Refundable Cases
- The service has been used (card news generated, downloaded, or edited)
- More than 7 days have passed since the payment date
- Access was restricted due to a violation of our Terms of Service
- Free credits provided through promotions, discount codes, or events
Article 4 — Refund Due to Company Error
If you are unable to use the service due to a material error or payment system failure on our part, the Company will provide appropriate compensation — either a full refund or equivalent service credit.
Article 5 — Refund Process
- To request a refund, email us at admin@shuffla.io.
- Please include your account email address, payment date, and reason for the refund request.
- We will review your request and respond within 3 business days.
- Approved refunds are processed back to the original payment method. Processing time may take 3–7 business days depending on your card issuer.
Article 6 — Policy Updates
We may update this Refund Policy in accordance with applicable law or changes to our service. We will notify users in advance via in-app notice or email.
Article 7 — Contact
For refund inquiries, contact us at admin@shuffla.io. Support hours: Mon–Fri, 10:00–18:00 KST.